Sometimes when a jam is cleared, you need to pull up the top feeder rollers. They have a spring on one end which you can compress and then lift it up and out. If you’re not careful, you can misplace the paper separator..a small bracket-shaped piece which is loose under the middle feed roller. It has white plastic on one end and yellow kinda tacky strip on top…make sure the tacky strip is facing up and the plastic tab is properly seated in place.
