Home Devices Xerox M20i copier prompting for My Login Name cannot login

Xerox M20i copier prompting for My Login Name cannot login


My firmware was out of date on this Xerox M20i copier, so I updated it from 2.9 to version 3.09_R11.

After that, when I tried to access a couple areas of the copier, including the Maintenance via the web app, it kept prompting me for¬†“My Login Name” and wouldn’t let me in!

When I entered a random name it would tell me that it is incorrect. When I entered “admin” it prompted for the password and 1111 (the default) did not work.

If the above happens to you:
From the LUI – Start at the Copy feature screen.
Choose the Menu/Exit button and immediately type in #1934 from the right-side Keypad.
A Login screen should appear.
If it does not appear then go back to step 1 and try again, hitting the #1934 quickly.
Type in #1934.
Type in the Password of #1934.
This will return you to the Copy Feature screen and you will see a “T” over the copy count.
Use Machine Status button to access areas needed as any normal CE Mode entry.
Special Thanks to Richard of the Smarka copier tech community
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