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MagicJack Plus adventures

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Using the MagicJack+ device.

Hooked it up to a computer and registered.�
Picked up the phone and got dial tone but when I tried a call it gave me Error 23.
Changed to another router and same error this time happens before giving any dial tone.
Hooked it up to a computer and upgraded the software using a link I got from their support page: http://service.liveperson.net/hc/s-61732089/cmd/kbresource/kb-3547602888579445152/view_question!PAGETYPE?sc=21&sf=101133&documentid=345545&action=view#
The main window of the software says “Please connect to the Internet and double click here [error 3]” but when I do so it just goes back to this screen.
Same Error 23 when trying again

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