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Creating Adobe PDF progress stops hangs creator error


Fix this Acrobat 8.0 Standard issue quickly:

You are on a webpage or have a document open and you go to print it to PDF and the familiar PDF creator window pops up with a meter showing the progress creating the PDF document.  When it reaches 70% it stops and won’t print the PDF all the way.  It says “Creating Adobe PDF” but under Progress it says Stopped.

First thing you do is check the log file: C:\Documents and Settings\user\Application Data\Adobe\Acrobat\Distiller 8\messages.log

This was my error from that file:

Adobe PostScript software version: 3016.102
%%[ PostScript error ]%%
Acrobat Distiller 8.3
Started: Thursday, July 14, 2011 at 15:35:14

Things I tried:

  1. Repaired the Acrobat 8.0 Standard program, but that did not work
  2. Uninstalled, rebooted, then reinstalled Acrobat 8.0 from the original disc, but that did not work
  3. ***Noted that the problem seemed to be with the PDF creator (distiller) program, so I opened up the hidden folder: C:\Documents and Settings\user\Application Data\Adobe\Acrobat\Distiller 8\Cache and noticed that in that hidden folder there was a hidden file called PSHFList1 which was last modified on 7/8/2011 which was just before my first error in messages.log
    I changed that folder to cache.old and ended Acrotray.exe and closed Acrobat.  Then I printed to PDF a word document and it worked!!
    (The cache folder was recreated in place as unhidden with all files inside unhidden.)
  4. Don’t forget to update your Acrobat to the lastest version if you reinstall the base version 8.0
    I first updated from 8.1 – 8.17 using the downloads on this list here: http://kb2.adobe.com/cps/498/cpsid_49880.html
    After those were applied I let the computer sit overnight and in the morning it prompted to update again automatically and that update brought it current to version 8.3.1


To take a look at all the Acrobat Windows updates for all versions, follow this link here: http://www.adobe.com/support/downloads/product.jsp?product=1&platform=Windows


  1. just delete that folder!
    looked and looked for fix

    C:\Documents and Settings\user\Application Data\Adobe\Acrobat\Distiller 8\Cache

  2. I had a very similar scenario today where I was no longer able to print to PDF’s successfully. I fixed this by going into Settings > Control Panel > Printers and Faxes. At this point, the Adobe PDF printer showed 12 documents still in queue. I right clicked and cancelled them all. This left one still showing, so I cancelled again and it went away. Was able to print to PDF again after that.


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