Event Type: Error
Event Source: MailMeter Exchange Interface Service
Event Category: None
Event ID: 0
Time: 11:16:08 AM
Computer: Exchange Server
The description for Event ID ( 0 ) in Source ( MailMeter Exchange Interface Service ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: An error has occurred in MMXMLTranslator.CEmailTranslator.RunEmailTranslation
Source : ProcessEmail – ConnectToServer – OpenSession
(-2147221219) – Unable to logon to mailbox. Verify that you have priviliges to access this mailbox.
First of all, let me say that I inheirited an incorrect configuration of MailMeter from the previous IT guy. You aren’t supposed to install it on an Exchange server because MailMeter requires that you install Outlook (and both Exchange and Outlook have their own version of MAPI).
That being said, periodically I will have an error on the exchange server on startup advising me of a service failure and I see the above error in the Application log. Far as I know I haven’t lost any email.
Waterford support had me look at the Outlook Journaling account and we saw it wasn’t processing mail, but there wasn’t much in it so I guess it had been processing in the past.
They suggested that I modify the Service and make it restart after 3 minutes on failure. That should address the problems with it authenticating on startup.