Home Network Admin Microsoft Office Outlook 2007 Cannot Move the items.

Microsoft Office Outlook 2007 Cannot Move the items.


Microsoft Outlook Error:
Cannot move the items.  The item cannot be moved.  It was either already moved or deleted, or access was denied.

This error appears when you try to move email from one folder to another, usually from the Inbox to an Archive (Personal Folder).  If a user gets this error unexpectedly after a long stretch of things working fine, then chances are pretty good that they have filled up their PST file.  Check their Data Files in their Outlook and see if the archive is an Outlook 97-2002 archive.  These archives are more likely to fill up because their limit is 2GB.  Newer PST formats have a default limit of 20GB but are configurable to greater than 20GB. 

To work with or increase beyond the 2GB limit, either delete large messages from your archive, or create a second archive (in the newest PST format) and start storing email there (or move all the old stuff into it and delete the old archive).


  1. Outlook 2007, I’m trying to delete an email and Outlook won’t let me. I keep getting this message: “The item cannot be moved. It was either already moved or deleted, or access was denied.”

    I’m not trying to move it. I’m trying to delete it.

  2. First try closing and reopening Outlook. Reboot your computer as well.
    If your email address is any indication then you are probably connected to an Exchange Server, so check with the geek who runs the thing and see if he’s had any other complaints of people not being able to delete or move items. The Exchange store may have exceeded its allowed size or he may have placed size restrictions on the mailboxes to keep them from growing too large. Sometimes this causes corruption of the mail profiles and you need to recreate them.

    First things first though…I would backup all your Outlook items in a personal PST file so you have an easily accessible local copy of your stuff.
    1. In Outlook: File–>Import/Export, then Export to a File, then Personal Folder File(.pst) and then click on(highlight) Mailbox and check the box for Include Subfolders. Click Next. Click Browse and select where to save it (save it to your desktop or network share folder.) Click Finish. Give the backup a name and possibly a password if you want. Click OK and wait for it to finish. This may take a while depending on network speed and number of items in your mailbox.
    After it’s done exporting you can create a new mail profile.

    2. For the mail profile I suggest having your IT department or an experienced user handle this part. If you are indeed on the school’s mail system then you’ll need them to configure it. It’s probably straightforward, but I don’t want to assume anything.
    There’s a tutorial here which you may be able to use to get the new profile configured if you must do it yourself: http://www.howto-outlook.com/faq/newprofile.htm

    3. Don’t forget to reimport your mailbox from the PST file.

    good luck!

  3. Hi,

    I get the same error as the problem mentioned in this topic.
    The weird thing is, when I look at the pst file it says 20gb. and if I look into Outlook 2007 in the properties of the folder it only says 48MB. I’ve scrolled through the mails and I’m sure it’s not 20GB size and more likely 48MB.

    Thanks in advanced if you have a solution.

  4. Could it be you’re looking at the properties for only one folder and not the entire mailbox?
    Make sure you calculate for the subfolders as well.
    Also, bear in mind that Outlook’s default behavior is to create an Autoarchive PST which it moves items into, so check that folder in your mailbox as well (that may be why there is a PST that is 20GB and the mailbox itself is only 48MB.
    If you’re feeling brave, you can always backup your mail items to a personal PST and create a new Mailbox and import them to that account. Google for instructions on how to do this..

  5. People unable to delete or move any messages from their inboxes.
    The bellow error message appears when they try to move email message from inbox to another folder or just delete it.
    “The item cannot be moved. It was either already moved or deleted, or access was denied”
    I have tried a lot of way but no results.
    We use Outlook 2007, exchange 2003
    Could someone help me?


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