System: HP m8010y with Vista Ultimate SP2 32bit
Display: HP w2207 (Supports Pivot)
Sometime after installing all available updates a couple months ago, I started getting a funny silver and green dialog box on startup.
It is called License Status, and the box itself indicates that there has been a Version Changed and that you now have a BAD LICENSE FILE for the Portrait Display software. Also, my monitor had also lost its ability to Pivot (change from landscape to portrait by turning the monitor).
I believe what happened is the HP Total Care Advisor update software found Pivot’s Commercial software and installed it automatically, thereby breaking the My Display software because I don’t have a commercial license. If you check the Portrait Displays folder in the Program Files you’ll see two folders, one for My Display and one for the regular Pivot software.
Uninstalling the My Display software will get rid of both folders.
Make sure you download the latest My Display software from HERE .
After reinstall, you might be prompted by HP Total Care Advisor to do a Critical Update of the Portrait Displays, Inc Pro Software Application. It says that this update will address issues with Auto-Pivot, manual rotation, and hotkey functions.
Go ahead and click on “This program installed correctly”.
Total Care indicates that the software installed correctly and asks you to reboot. Go ahead and reboot.
After reboot it asks you to verify that you have Pivot capabilities. Test it and click OK. You’ll now see the Pivot Software Control icon in the System Tray along with HP My Display.
That’s it. You’re done.
Update 11/23 – Leave me feedback and let me know if this fix worked for you or not. Thanks! -Mitch
Update 12/10 – Turns out My Display software causes other problems too…in one case I had a computer start making random USB device connect/disconnect sounds when nothing was plugged in. Finally discovered it was the My Display software.