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Office 2007 – Sometimes displays “A dialog box is open” notification…doesn’t allow closing Outlook..have to end task

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Client having problems accessing emails with Outlook 2007. Cant reply or forward. Some emails they couldn’t even open.

8/18/08 – Sometimes displays “A dialog box is open” notification…doesn’t allow closing Outlook..have to end task.

This is related to an issue with the windows that Office opens when you start an Office program for the first time. It wants you to setup your Name / Initials and also select whether the program shares info with MS’s servers or not.

Solution: Open MS Word and answer the dialog prompts. Close Word and open Outlook.

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