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AMS – Trouble printing memos through Agent Zone

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Two problems were identified:

1) Connecting to the Citrix client, my client was being prompted to download the launch file which then connected to the desired AMS view (full screen, 85% etc).

2) After logging onto Mercury’s website, client was unable to print Memos from the DMS / Personal memo section.

Both issues were resolved by adding the following addresses to the Trusted Sites:

http://mercuryinsurance.com/
https://secure.agentzone.biz
https://ams-afw.com

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