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Pitney Bowes Shape-Based-Routing issue

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We fell victim to Pitney Bowes’ SBR (Shape Based Routing) “required” sensor kit module upgrade.

The module was expensive, but what are you gonna do when PB tells you that it’s “required”.   And so begins a lengthy saga of me trying to get this thing wrapped up:

5/22/07 – Sensor package being overnighted to OCEA.

Call 1-866-727-3887 for customer service.

5/24/07 – Module never shipped. It’s on backorder for at least a week per Czarina @ PB Customer Service.

6/7/07 – Still on Backorder per Mary Jo @ PB Customer Service

6/18/07 – Module arrived Friday 6/15/07. Norma @ PB Customer Service will contact “District” and have them contact me to setup an install time. They should call today.

6/21/07 – Tech came by and installed the sensor kit. One sensor was bad so he ordered a replacement which should be shipped to us tomorrow. When I get the replacement I will call him to schedule an install.

Steve – 949-xxx-xxxx

7/20/07 – Part received and installed by technician. Did not fix problem. Tech will order replacement Board and ribbon for SBR module and if it’s on backorder will see if he can get approval to use a duplicate module that PB shipped to us and never claimed.

7/23/07 – PB Picked up both the replaced module and the duplicate good one. Should not have done this. They ordered a board and a cable. So far the cable has arrived and been installed, but it didn’t fix the problem, so we’re waiting on the board, but it’s on backorder.

8/1/07 – New board did not fix the problem. Steve to order replacement module.

8/17/07 – Equipment is shipped and should arrive by 8/24

8/31/07 – Module arrived. Will install Tuesday 9/4 per Steve

9/11/07 – New module installed and working

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