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Outlook Web Access (OWA) blank graphics, no reply or forward, Firefox, IE


When accessing OWA (Outlook Web Access) through either Mozilla Firefox or Internet Explorer, sometimes the graphics will not display, and even though you can View messages, you will not have the ability to REPLY or FWD messages, or send Attachments.

8/9/06 4pm This issue is believed to be due to the SSL (secure socket layer) security settings that were applied to the Mail servers recently. The accepted fix is to add the mail server website (https://webaddress/exchange) to the Trusted Sites(IE) or Allowed Sites and site Exceptions(FF).

IE – TOOLS–>Internet Options… click Security tab, then select Trusted Sites. Click on Sites button and enter the above website in the top box and click ADD. Click OK, then OK again to get out of the Tools menu. Close and open IE and try to access OWA again.

FF – TOOLS–>Options, click Content tab. Click Allowed Sites and enter the above website in the top box and click Allow, then Close. Repeat this for both of the Exceptions buttons below the Allowed Sites. Close FF and try accessing OWA again.

Reference: http://www.petri.co.il/configure_ssl_on_owa.htm

Unable to apply Service Pack 2 for XP Pro


Computer wasn’t taking the application of Service Pack 2 for Windows XP very well. After application and reboot, system’s Network Connections disappeared and the Firewall reported corruption, but couldn’t be repaired.

Microsoft KB Article ID: 909444

-“Systems that have changed the default Access Control List permissions on the %windir%\registration directory may experience various problems after you install the Microsoft Security Bulletin MS05-051 for COM+ and MS DTC”

System had errors consistent with those described in the above article. After applying proscribed Resolution, system appears to be functioning normally.

Internet Explorer prints only blank frames


Product: Internet Explorer 6

Cannot print text from sites such as MSN, only prints blank frames.

7/7/06 – Highlight the text, then, instead of clicking the Printer Icon in IE, instead go to File–>Print and click the option “Selection” on the lower left. This will print the highlighted info only.

OWA issue: View Only, cannot Reply, open attachments or delete messages

Microsoft Exchange Server 2003VIEW ONLY in OWA.  Cannot reply, cannot open attachments, cannot delete messages.
Outlook Web Access on Windows Server 2003 Standard, Exchange Server 2003 Standard
While playing with SSL encryption, realized the issue was with the Front-End Exchange server and not the Back End.  Checked exchweb folders on both BE and FE and found that BE had a folder 7651.9 that FE did not. Microsoft technet article: “Front-End and Back-End Server Topology Guide for Exchange Server 2003 and Exchange 2000 Server > Considerations When Deploying a Front-End and Back-End Topology > Service Packs: Upgrading Front-End and Back-End Servers” held the key, as it advises that the FE server should be upgraded before the BE server to ensure OWA does not break.  The FE is what the user accesses for OWA and the FE contains all the Controls, but the Templates come from the BE for performance reasons.  If the BE’s templates do not have matching controls on the FE then it will produce weird results as we saw here with missing graphics and broken links.  The solution was to copy the 7651.9 folder from the BE to the FE.  Tested correctly.  SSL is setup and tested correctly as well.  Follow-up includes checking Service Packs, patches, security updates etc and making sure everything is current.
NOTE: Apply updates to the FE before the BE.

MS Access Error: The following error has occurred in procedure: on line 0 Error (3112) Record(s) cannot be read; no read permission on ‘table’.


MS Access Error: The following error has occurred in procedure: <procedure name> on line 0 Error (3112) Record(s) cannot be read; no read permission on ‘table’.

This error was due to the user not being setup in the workgroup security table. You need to use the Workgroup Administrator, logged in with Admin rights and add the user to the group with the proper access. Then the user needs to have their Workgroup administrator configured for the MDW file, or they need to have a shortcut placed on their desktop that connects them with the proper workgroup (if the admin tool is unavailable). The syntax for the shortcut is as follows: “C:\Program Files\…MSACCESS.EXE location” “DB LOCATION” /wrkgrp “Path to MDW”

In AMS, PDFs print with gibberish on HP Laserjet 1000


6/30/06 – The cause is incompatible printer drivers. AMS does not have the driver for this printer in their system for remote use. Selecting “Embed Fonts” when printing works, but it’s a couple more clicks than I’d like for the user to have to make.

7/5/06 – AMS suggests making sure the Uniprint driver option “Print as Image” is selected so that the data does not rely on Embedded Fonts. This tested correctly. Another workaround suggested but not tested involved these steps:

1. Create new USB HP L J 1000 printer, but use the DOS driver.

2. Share this printer .

3. Create a local port that redirects to the network share (necessary because AMS is on an NT4 citrix Terminal services setup that does not support USB).

4. Create a 3rd printer using the HP4 drivers and point its port to the local port you created.

This should be mappable through AMS setup and in theory should work for printing direct.

8/17/06 – Redirected printer as described above. Did this around 7/3, but never documented. Had to re-redirect again because another user had it become Disconnected on them. Tried to setup the link PERSISTENT:YES but when I did I couldn’t get it to work again, so I did a regular NET USE and that seemed to work fine. The next time it becomes d/c just refresh the mapping, and do not make persistent.

Oct 2006 – AMS updated drivers for Uniprint work with HPLJ1000