Archive for category Phone System

Remove phone set from Paging Zone: Nortel

An overhead paging system can be really annoying sometimes.  If you want to turn off the paging feature on your Nortel phone, simply enter Programming, then: TERMINALS & SETS Enter the extension of the phone you want to turn off CAPABILITIES PAGE ZONE –>Change to NONE exit, Update Note: If you’re simply concerned with the [...]

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Nortel phone system changing the display time and date

System: MICS 4.1.1 with NVM 8 1. Press FEATURE 2. Press **8463 3. Press 23646

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Nortel phone set relocation

System: MICS 4.1.1 with NVM 8 If you want to relocate your telephone without having to reprogram anything then you need to activate Set Relocation from the system menu. Set relocation allows you to swap two extensions with features and extension numbers (DN’s) following the phones.  The process depends on whether you have “newer” or “older” [...]

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Nortel MICS System Time Incorrect or Slow

Problem:  Every couple months, the system time displayed on the phones will be slow by a couple minutes.  As you can imagine, this can be very disconcerting to users who depend on that clock as a cue for when to leave the office. 1. I originally thought that the issue was related to system reboots…if [...]

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Nortel MICS 4.1.1 with NVM 8 – Person cannot get transferred voicemails

If you transfer a voicemail to a mailbox and they don’t arrive, then that person might not have synchronicity between their Extension number and their voicemail box number.  I had a case where this happened and the mailbox was in use by another extension (which didn’t exist) that was also setup in an active CCR [...]

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Nortel Norstar MICS 4.1.1 with NVM 8 – Access your voicemail from home

If you’re at home or on an outside phone line you may want to access your voicemails remotely.  Here is how you do it with MICS 4.1.1 with NVM 8 Call your extension or direct-dial number. When your voicemail greeting picks up, press * * and follow the prompts. Note, the mailbox number and password [...]

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Nortel Norstar MICS 4.1.1 with NVM 8 – Voicemail isn’t picking up unanswered calls

System: MICS 4.1.1 with NVM 8 Simple fix. Go into the configuration setup for that phone set and configure the FWD NO ANSWER option to 290(Voicemail).  The voicemail extension may vary if your system is setup to use a different extension for VM.

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