1. Valentina

    We are having this issue. We are using AMS 360 and Office 2010 on Windows Server 2008 R2 that is Citrix server XenApp 6.5. Tried running your FixIt but it said that it is not compatible with the OS version. Check in options if the user name and initials were filled in still no luck. Please help figure this out. Tried reinstalling AmS360 and Office suit – still the same.

  2. Intronis

    Here’s how to fix this problem:

    Navigate to C:\Program Files (x86)\Common Files\Microsoft Shared\TextConv\ and rename the file SSPDFCG_X64.cnv to SSPDFCG_X64.OLD.

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