Archive for October, 2006
Invalid Boot.ini file error
Posted by Mitch in Network Admin on October 31, 2006
On every cold startup, computer displays: “Invalid Boot.ini file Booting from C:\WINDOWS\” and then, after a reset from that point, it will boot to Windows XP Pro. 10/31/06 – Cause unknown. Followed directions at http://support.microsoft.com/kb/289022 to edit the Boot.ini file and set everything to the default configuration as described in that document. Did complete shutdown [...]
Paychex Internet File Transfer password not working
Contacted Paychex at 714-438-4000 and spoke to Chris Lee in tech support x3069. <<Tech Support Queue is x3055>> They reset the password and I saved it on the computer. Client was concerned because there was a “date received” showing for one company and not for another. I speculate that the one with no date was [...]
Slow Internet Access
Posted by Mitch in Internet, Network Admin on October 27, 2006
There are lots of causes of slow internet access, but in this case it was a DNS problem. The company had changed ISPs at some point in the past and still had old DNS server info on the servers which became a problem after the old ISP took down their name server. 10/27/06 – 5:20pm [...]
Paychex not working – Cannot find executable
Generic description, right? Program not working…cannot find executable 10/18/06 – Contacted Paychex at 714-438-4000 and tried to get in contact with our salesperson. Wasn’t successful, but Michael at X3070 helped me and passed the reinstallation request on to their Installation team. Waiting for a call back from them tomorrow. Will investigate the disapearing EXE mystery [...]
Can’t see a printer in the Directory
Posted by Mitch in Network Admin on October 18, 2006
There are many causes of this issue, but in my case it had to do with having a couple different subnets and a Group Policy that didn’t allow access to File/Print Sharing to that subnet. Don’t forget that after you change the GPO, you can refresh the policy on the client computer by going to [...]
Nortel Norstar MICS 4.1.1 with NVM 8 – Voicemail isn’t picking up unanswered calls
Posted by Mitch in Phone System, Software on October 18, 2006
System: MICS 4.1.1 with NVM 8 Simple fix. Go into the configuration setup for that phone set and configure the FWD NO ANSWER option to 290(Voicemail). The voicemail extension may vary if your system is setup to use a different extension for VM.
Shuttle PC takes long time to turn on OR not powering on at all
Posted by Mitch in Hardware, Network Admin on October 18, 2006
Older Shuttle PCs (especially ones using the “G” Chassis) have faulty power supplies. A high number of these have crapped out on me since I began working with them in June. They are only a couple years old and shouldn’t be having these problems yet, but what can you do… Replacement PS for the ShuttleX [...]
Outlook 2003 Out-of-office (OOF) Reply doesn’t work
Posted by Mitch in Network Admin on October 11, 2006
Products: MS Exchange 2003, Outlook 2003 The fix was an esoteric MS workaround involving a special Information Store (MS Exchange) tool. Details on how to use the tool are here: http://hellomate.typepad.com/exchange/2003/10/when_oof_doesnt.html and here: http://support.microsoft.com/kb/248709 The tool’s filename is mdbvu32.exe Update 4/3/2007: Note: *don’t forget you can double-click on the Rules and scroll down to see [...]
Pitney Bowes FD40 Folder jamming error: Limit Switch FP2 (FD-40)
Pitney Bowes FD-40 FD40 Cleared jam from folder, then tried running job again. Flyers with lots of ink on them will be slippery and will jam easily. This was the case with the flyer that the user was trying to run and the Folder would only take 5-10 of them before it backed up and [...]
HP Proliant server stopped responding
Posted by Mitch in Network Admin on October 3, 2006
Server froze during operation. Troubleshooting with HP determined the problem was either RAM or a bad SCSI Controller. They sent replacements for both and after installation of both items the server is working fine.