Archive for September, 2006
Pitney Bowes FD40 (FD-40) Folder settings not there
The Letter Folder (Pitney Bowes FD40 FD-40) used to have presets which have been wiped out somehow. Also, it jams when running jobs, might need to be cleaned. 9/27/06 – Checked and setup Presets. Discovered a paper jam and cleared it. Had to setup Presets all over again. Works flawlessly. Presets listed below: Preset 1: [...]
FSCrater says it was not installed correctly
This issue came up after FSCrater did an update which didn’t take because the original installation wasn’t valid. FSC – 1-800-433-2550 option 4 Tech support – Have your Customer # ready. 9/25/06 – Installed program from the network drive folder \FSC rater\winfsc. Also installed FSC Component piece. Gave program error. FIXES: 1) Run FSCRaterComponentSetup.msi from [...]
Unknown server reboot issues
Posted by Mitch in Network Admin on September 19, 2006
There are many causes of unknown server reboots, but in my case it was issues with power strips and incorrect connections to the UPS (Uninterruptible Power Supply). I re-routed the power cables. Previously, redundant power was lost on some servers and the offending connections were being made at a power strip which daisy-chained to the [...]
Belkin 8-port KVM – Mouse moves across screen erratically
Reset the KVM – erratic mouse movements in KVM were caused by servers being connected to KVM after they’re turned on already. Fix required the complete shutdown of all connected computers and equipment, including KVM, then restarting the KVM and booting up of the servers one by one.
Mercury Insurance “Agent Zone” PDF won’t open – corrupted
After login to Agent Zone, the user cannot open a PDF document. Turned out they had Acrobat Viewer 5.1 and after an upgrade to 7.1 (done under an admin account and tested with the admin account so that proper registry data could be recorded by Acrobat) it opened correctly. Make sure you test both the [...]