Archive for August, 2006
Website domain registration expired – Contact person no longer with the company
When I took over this post, I didn’t realize that the old IT guy registered the company website in his name. This became a problem when the registration expired finally. I wasn’t able to get a hold of this guy and had no reasonable expectation that he had maintained the Earthlink address he used with [...]
“denied in admin” Dialing 9 for outside line – Nortel MICS 4.1.1 with NVM 8 phone system
If you’re having trouble dialing 9 to get an outside line to dial with on a Nortel phone system, then you may have two or more Line Pools setup on the system. Is there more than one company at your place of business? Do different departments have their own pool of special phone numbers that [...]
Monitor screen greyish white
Screen greyish white, responds to keyboard and makes system beeps, but no display. Lots of reasons why this would happen, but in this case the user was using a VGA extension cable. Removing the cable solved the problem.
Computer frozen on email message
There are many reasons why this can happen, but in this case it was a problem with the integration between MSN Messenger 7.5 and Outlook 2003. CTRL+ALT+DEL showed me that Messenger was using 125MB of RAM. Stopped the service and uninstalled Messenger and Desktop Indexing (the user didn’t need these things) . Rebooted and it [...]
PS/2 Keyboard error on startup
Computer had keyboard error on startup. Usually keyboard errors are caused by cluttered desks that have junk pressing on keys, or a dirty keyboard that has a stuck or otherwise malfunctioning key. The user said that the keyboard was replaced before and it still errors from time to time. I swapped the Mouse’s USB port [...]
Mercury Insurance website forms printing out justified
This issue is related to a previous issue with a LaserJet 1000 printer that couldn’t print from AMS. The problem with AMS was solved by hooking up a redirected printer driver. This works for AMS, but Mercury doesn’t like the redirect, so the user will have to change the printer to the Laserjet 1000 when [...]
Postalsoft Desktop Mailer Rev3 update zip empty!
Posted by Mitch in PostalSoft on August 11, 2006
Downloaded the ZIP file to update the PostalSoft software to the latest release (REV 3) and even though the file appeared to be the correct size, it wouldn’t open using XP’s built-in Zip capability. Reported incident to FirstLogic(business objects) 8/11/06 – Tammy in their technical support dept says that this is a problem with the [...]
Outlook Web Access (OWA) blank graphics, no reply or forward, Firefox, IE
Posted by Mitch in Network Admin, Software on August 9, 2006
When accessing OWA (Outlook Web Access) through either Mozilla Firefox or Internet Explorer, sometimes the graphics will not display, and even though you can View messages, you will not have the ability to REPLY or FWD messages, or send Attachments. 8/9/06 4pm This issue is believed to be due to the SSL (secure socket layer) [...]